Returns and Exchanges
Love My Bag Return Policy
GENERAL Return & Exchange Policy
We try to provide the best selection of products available at competitive prices. We deal with quality manufacturers and reputable brands so that you can rely on our products. The gear we sell is top-notch. We don't sell seconds or rejects without letting you know.
You may cancel your order any time before the merchandise is shipped and receive a full refund, less the credit card processing fees. After that, it is considered a return and will be processed as such.
Defective items (i.e., broken, ripped, etc...) will be exchanged for the same or similar item at no additional charge to you. Just email firstname.lastname@example.org to obtain a return authorization and ship it back. We'll make it right!
ALL returns must be authorized in advance. We take no responsibility for any return sent without authorization. All returns must be in the original packaging in new, saleable condition with all documentation and promotional items. There will be a 20% restocking fee on all merchandise returned for a refund. Shipping and handling is not refundable.
We issue all refunds to the credit card or PayPal account used for the transaction - NO EXCEPTIONS! This process takes time, so please allow 5-7 business days for a credit to appear on your bank statement.
Exchanges are allowed, but must be authorized in advance. Shipping charges for exchanges are the responsibility of the customer. A store credit in the form of a Gift Certificate will be issued in the amount of the exchange due.
If you are not completely satisfied the merchandise that you purchased from Love My Bag, you may return it to us in its original condition, for a refund or to exchange it for other items subject to the following conditions:
- Merchandise must not show any signs of wear or use, and all original tags must be attached and original packaging included.
- Merchandise that has been altered or monogrammed cannot be returned for refund or exchange.
- All returns must be made within 30 days of receipt of merchandise.
- ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE and/or CUSTOM ORDERS! No refunds or exchanges will be permitted.
- ALL returns must be authorized in advance. We take no responsibility for any return sent without authorization. All returns must be in the original packaging in new, saleable condition with all documentation and promotional items. There will be a 20% restocking fee on all merchandise returned for a refund. Shipping and handling is not refundable. We will provide3 a shipping address when your return authorization number is generated.
- Your Return Authorization Number must be on the outside of the package. We will not accept any returns lacking a Return Authorization Number.
- Ship your return prepaid using the carrier of your choice. Lovemybag.com will not accept COD shipments. Your package should be insured and freight paid and has a tracking number issued.
- Shipping and handling fees are not refundable.
- Allow 3-5 days after receipt for your refund request to be processed. We will e-mail you with confirmation of receipt of your return.
WORN AND USED MERCHANDISE
Occasionally merchandise does not wear as anticipated. If you are unsatisfied with the wear of our merchandise, please contact us by e-mail or by phone about the item so we may issue you a return authorization.
- All our items are warranted by the manufacturer to be free of defects in workmanship and materials. We reserve the right to return items to the manufacturer for expert inspection prior to authorizing credit.
Return Policy for American West Products
We pride ourselves in offering the best in customer satisfaction. Under our Lifetime guarantee, if for any reason you are not satisfied with the workmanship of American West products, we will gladly repair or, if unable to repair, we will replace any item due to manufacturer's defect. If you have purchased an American West item on-line, please contact the retail site at which you purchased our product to inquire about their web store's specific return policy.
If you have purchased an American West item at a retail store, please return your item to the store and they will gladly complete the process for you with American West or you can call American West directly at 1.888.367.2383 and follow the procedure below.
To assure a swift and accurate return please follow this simple procedure:
1. Print the Repair Request form. Repair Request form
2. Call an American West Customer Representative at 1-888-367-2383 or send an e-mail (please make sure to include your name, address and brief description of the concern in any email correspondence) to returns@AmericanWest.cc and request a Return Authorization Number (RA#). Be sure to include your return authorization number as this will help you keep track of your return.
3. Box the item to be repaired with the 1) Completed Repair Request form 2) a copy of the Proof of purchase or store receipt and 3) a check for shipping and handling. *see rates below
4. Write the Return Authorization Number on the outside of the box. PLEASE NOTE: We cannot accept items without a Return Authorization Number. Any shipment without a Return Authorization Number will be returned to you.
5. We suggest you send the item via an insured and traceable method such as Fed-Ex, DHL, UPS or USPS. Please do not send any packages C.O.D., as we will not accept product returns shipped C.O.D.
6. Ship to: AMERICAN WEST Attn: RETURNS DEPT. 290 SW 12TH AVE, #3 POMPANO BEACH, FL 33069
7. *The following nominal fee will be charged for return shipping and handling on all direct to consumer replacements. Please include a check or money order for the appropriate amount, alternately we do accept all major credit cards.
• Small leather goods, Wallets, Cell phone Cases etc..................$ 5.00
• Handbags and Picture Frames.................................................$ 7.50
• Luggage, Briefcases and Pillows..............................................$10.00
Once received, the defective piece will be evaluated for repair or replacement. We make every attempt to process returns and replacements as quickly as possible. However, the entire process may take 3-4 weeks. Please allow at least two weeks from the date you ship your return before inquiring on your return status. American West reserves the right to exclude any damage caused by negligence and/or normal wear and tear. All guarantees are extended to the original owner only.
290 SW 12th Avenue, Pompano Beach, FL 33069 1.888.367.2383 Fax 1.866.773.2573