FAQ

What is your guarantee on Love My Bag leather goods?

Love My Bag guarantees all of our leather items against workmanship and/or structural defects for the life of the product. Love My Bag reserves the right to exclude any damage caused by negligence and/or normal wear and tear. All guarantees are extended to the original owner only, with a valid sales receipt.

What is Love My Bag Return Policy?

To view the complete Love My Bag Return Policy please click here: Return Policy

How are the tooling patterns made in the leather?

All of our tooling patterns are created by individual craftsmen using mallets and small tooling dies to create their intricate artwork on the leather. Each tooled product is the culmination of thousands of individual die strikes. Unlike die pressed patterns, small inconsistencies and changes are the proof of our artisans at work.

Are Love My Bag Accessories Sterling Silver?

Buckle sets, conchos and other silver hardware items are cast in solid brass or zinc, and then lavishly dipped in sterling silver. Since silver has a natural tendency to tarnish and scratch, we add a protective layer of lacquer to assist in retarding this occurrence.

How do I clean my Love My Bag leather product?

Leather:  Please remember, leather is a natural product. Colors and textures may change with use. Like your own delicate skin, your leather accessory will benefit from regular cleaning and conditioning. Please test any cleaning and conditioning product in an inconspicuous area first to test the color changes that may occur to natural leathers.

Cleaning Suggestions: You may use leather cleaner (found at local leather/shoe repair shops) to wipe away dust and debris.

Conditioning Suggestions: You may use a leather lotion (found at any local leather/shoe repair shops), apply liberally with a soft cloth, let dry and gently buff with a clean soft cloth.

Some marks may be removed from natural leather bags by using a diluted solution of lemon juice.

Please note that many types of stains and marks are untreatable. This includes, but is not limited to, stains caused by: ink, cosmetics, food stains, oils, body / hand moisturizers, hand sanitizing cleansers or perfumes. However, many oil-based marks will disappear with time as the leather uses the oils as moisturizer.

Silver Hardware: Silver ornaments are cast in solid brass or zinc and then lavishly dipped in sterling silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this typical occurrence.

Cleaning Suggestions: To clean your silver ornaments, simply buff with a clean, soft cloth. Never use any silver cleaners, jewelry cleaners, or chemicals (this includes jewelry cloths treated with chemical solutions).

What is the Love My Bag customer information policy?

Love My Bag does not sell personal information, including e-mail addresses, to any outside company or third party. If at any time you would like us to delete your registration information from our database, please feel free to contact us. Please be sure to include your email address and full name.

Where can I order Day Planner and Contact Organizer refills?

Love My Bag agendas are a standard size and can be purchased at any stationery store. They can also be ordered on-line at www.calendarrefills.net or by using the reorder sheet found in the back of your agenda.

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